At The Book Maven, we are committed to providing a satisfying and seamless shopping experience for all our customers. This Refund Policy outlines the terms and procedures regarding returns, exchanges, and refunds for products purchased through our website. By placing an order with us, you agree to the terms outlined below.
Eligibility for Refunds
We accept requests for refunds or exchanges under the following conditions:
The product is defective or damaged upon delivery
An incorrect item was shipped
Digital products (e-books) are not accessible due to technical issues
Please note: For printed books, items must be in their original condition, unused, and in the packaging received. For digital products, access issues must be reported within 14 days of purchase.
Non-Refundable Items
Certain products and situations are not eligible for a refund, including:
Gift cards or promotional codes
Downloaded digital content accessed successfully
Personalized or special-order items unless defective
How to Request a Refund
To request a refund or exchange:
Contact our customer support team within 14 days of receiving your order.
Provide your order number, details of the issue, and supporting evidence (e.g., photos for damaged items).
Our team will review your request and provide instructions for returning the item if applicable.
For physical products: Refunds will be issued after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
For digital products: Refunds or access corrections will be processed after verification of technical issues.
Refunds will be issued using the original payment method and may take 5–10 business days to appear in your account, depending on your bank or payment provider.
Exchanges
If you prefer to exchange a defective or incorrect item, please contact us to arrange the exchange. We will cover the cost of shipping for replacements when the issue is due to our error.
Shipping Costs
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service to ensure the safe return of items.
Late or Missing Refunds
If you have not received your refund within 10 business days, please:
We will assist in tracking the refund and resolving any issues promptly.
Policy Updates
The Book Maven reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon publication.
Contact Information
For questions, concerns, or assistance with refunds, please contact us:
The Book Maven Address: 19 Village Dr, Hamilton, ON L8E 3M7, Canada Phone: +1 306-231-9327 Email:[email protected]
Thank you for shopping with The Book Maven. We are committed to ensuring your satisfaction and providing a smooth and fair refund process for all our customers.
